It’s been almost a year and a half since networking giant Cisco opened the doors to its Global Services Center (GSC) in Mexico City, a facility that serves the company’s global clients with it “Technical Services” support arm and the “Advanced Services” deployment and optimization department.
In a recent interview with Nearshore Americas, Ullie Versavel, Director, Technical Services at Cisco Systems in Mexico City, revealed much about Cisco’s decision to open the center in the country, highlighting the company’s appreciation for the wealth of engineering talent in CDMX.
The Director mentioned that Cisco’s workforce at the GSC is 80% Mexican, with new hires being sourced from the nearby Monterrey Institute of Technology and Higher Education (ITESM), the National Autonomous University of Mexico (UNAM) and the National Polytechnic Institute (IPN).
When questioned about Cisco’s main driver to establish the GSC here in Mexico, Verseval said: “While [salary] cost was one of the parameters, it was the country’s wealth of talent that sealed the deal.” The company has also branched out into Monterrey and Puebla to reach more potential engineering talent in the region, showing an even greater belief in its talent pool.
The original investment for the GSC was US$26 million over a three-year period, with most of that investment being funneled into training courses, new facilities and employee onboarding. But, due to the quality of work that has been conducted there, the company is now looking at investing even more.
“My personal view is that Cisco could begin to move development into Mexico, because as long as the talent is available anything is possible, and Mexico certainly has that,” Versavel told Nearshore Americas. “Intel and Oracle are already performing R&D in Guadalajara, so companies are really beginning to see what Mexico can offer from this perspective,”
Cisco’s Mexican GSC is evidently bucking the trend, giving other technology companies hope that talent in Mexico is indeed abundant, it’s just about where you find it, how you grow it, and how you hold on to it.